BuduControl: Complete Guide to Features and Setup

Troubleshooting BuduControl: Common Issues and Fixes

1. Installation fails or installer hangs

• Cause: Corrupted installer, missing dependencies, or insufficient permissions.
• Fixes:
  1. Redownload installer from the official source and verify checksum if provided.
  2. Run as administrator (Windows) or use sudo (macOS/Linux).
  3. Install dependencies listed in the documentation (e.g., specific runtime or driver).
  4. Check disk space and temporarily disable antivirus during install.

2. Service won’t start or crashes on launch

• Cause: Port conflicts, corrupted config files, or incompatible runtime.
• Fixes:
  1. Check logs (application and system) for error codes and stack traces.
  2. Verify ports used by BuduControl aren’t occupied (use netstat/ss). Change port in config if needed.
  3. Restore default config by moving custom config and restarting to see if problem persists.
  4. Reinstall correct runtime (e.g., specific Java/.NET/Node version) matching release notes.

3. Web UI not loading or showing blank pages

• Cause: Backend not responding, CORS issues, or browser caching.
• Fixes:
  1. Confirm backend service is running and responding (curl localhost:/health).
  2. Clear browser cache or open in incognito mode.
  3. Check browser console for CORS or JS errors and adjust server headers or proxy.
  4. Verify SSL setup if using HTTPS — mismatched certs or mixed content can block assets.

4. Authentication or login failures

• Cause: Incorrect credentials, auth provider misconfiguration, or expired tokens.
• Fixes:
  1. Reset admin account following documented recovery steps or use CLI tool to create a new user.
  2. Verify external auth (LDAP/OAuth) endpoints, client IDs, and secrets.
  3. Check token expiration and refresh mechanisms; restart auth-related services if necessary.
  4. Inspect logs for specific auth error messages (invalid scope, certificate issues).

5. Integrations failing (APIs, plugins, devices)

• Cause: API changes, network issues, or incompatible plugin versions.
• Fixes:
  1. Confirm API endpoints and versions match the integration requirements.
  2. Test connectivity (ping, traceroute) between BuduControl and the external service.
  3. Update or rollback plugins to a supported version.
  4. Enable verbose logging for the integration and compare requests/responses.

6. Performance issues or high resource usage

• Cause: Insufficient resources, memory leaks, or heavy queries.
• Fixes:
  1. Monitor resource use (CPU, memory, I/O) and identify spike patterns.
  2. Increase resource allocation (more RAM/CPU or scale horizontally).
  3. Inspect recent changes (queries, rules, workflows) that may cause load.
  4. Apply patches — known memory leaks are often fixed in updates.

7. Data sync or storage problems

• Cause: DB connectivity, corruption, or migration mismatches.
• Fixes:
  1. Check database connectivity and credentials; run simple queries to confirm.
  2. Validate schema version against application expectations; run migration scripts if required.
  3. Restore from backup after diagnosing corruption; perform integrity checks.
  4. Enable transactional logging to help recover recent operations.

8. Unexpected behavior after upgrade

• Cause: Breaking changes, deprecated settings, or partial upgrades.
• Fixes:
  1. Read release notes for breaking changes and migration steps before upgrading.
  2. Rollback to the previous stable version if critical functionality broke.
  3. Run database migrations and config converters included in the update.
  4. Test upgrades in staging before production rollout.

9. Logging insufficient or noisy logs

• Cause: Log level misconfiguration or missing log rotation.
• Fixes:
  1. Adjust log level to DEBUG for troubleshooting then revert to INFO/WARN.
  2. Enable structured logging if supported to simplify parsing.
  3. Configure log rotation to prevent disk exhaustion.
  4. Aggregate logs with a centralized system (ELK, Cloudwatch) for easier analysis.

10. Contacting support and reporting bugs

• Checklist before reporting:
  • Reproduce steps and collect timestamps.
  • Attach logs (application, system) and configuration snippets (redact secrets).
  • Include environment details: OS, BuduControl version, runtime versions, and replication steps.
• What to expect: Support may request additional logs, a core dump, or a debug session. Provide temporary access only when instructed and using secure channels.

Quick troubleshooting checklist

1. Restart service and check health endpoint.
2. Inspect logs for errors and timestamps.
3. Verify ports, network connectivity, and dependencies.
4. Revert recent config or version changes.
5. Collect artifacts and open a support ticket if unresolved.

If you want, I can convert this into a printable checklist, a step-by-step script of commands for Linux/Windows, or a template bug report — tell me which.